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Service Agreement Terms and Conditions
| Introduction |
These terms of use relate to your accessing and use of this website and all related pages and describe the manner in which you may use this website. By using this website you are deemed to have read, understood and agree to these terms of use.
If you use "this website" you agree to be bound by these terms and conditions.
In these terms and conditions: "Blue Mercury Solutions" means Blue Mercury Solutions Limited (company number 06415813) whose registered office is 26 York Street, W1U 6PZ London, United Kingdom and any company which is at the relevant time a subsidiary or holding company of Blue Mercury Solutions Limited and any subsidiary of any such holding company (and "subsidiary" and "holding company" shall have the meanings set out in sections 736 and 736A of the Companies Act 1985) "the organisation" means the firm whose name appears on the home page located at the address as shown in the "About Us" section of this website, and "the Websites" means this Website and the Blue Mercury Solutions Website. |
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| Services |
You are free to cancel our services service by giving a full calendar month's notice.
It is your responsibility to cancel any futurepay agreement after this period. Any additional amounts received after the one month's cancellation notice period which is not owed for any services provided will be refunded to you. An amount of £10 or 5% of the extra amount which ever is the greater will be deducted to cover administration fees. It is important that all requested amounts are paid promptly in order to prevent disruption to your service. Failure to pay for one or more parts of your service may result in the whole of your service being suspended or cancelled by us. Reactivation of a suspended account will be subject to a reactivation charge. Blue Mercury Solutions accept no responsibility for loss or personal injury caused to clients of guests when visiting our premises.
On any account postage fees held will be refunded in the event of cancellation subject to a £5 deduction for administration charges.
Any additional charges will be payable when invoiced. Blue Mercury Solutions reserve the right to charge interest at 4% above the Bank of England base rate and /or suspend services in respect of invoices outstanding for 14 days or more.
Blue Mercury Solutions reserve the right to ask for a deposit to be paid before resuming services. |
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| Mail services |
| Customers receiving mail forwarding services must keep a float of at least £25 on their account to cover future postage charges. Where average postal charges are greater than this amount, Blue Mercury Solutions reserve the right to increase the level of the float to a higher amount.
Multiple company names and/or trading names cannot be applied to a single virtual office mail forwarding account. If one company has multiple trading names, and it is expected that post will arrive for more than one trading name, each extra trading name will be charged at a rate of £5 + VAT per month. Post will not be forwarded for trading names that have not been registered with us and paid for.
If you have an arrangement to collect items from our premises it is important that you collect the item(s) promptly. We will endeavour to inform you that there are items for collection as soon as is practicable.
We will normally hold post for one week before returning these items. Parcels not collected within 2 working days (including the day of receipt) may be retained but will incur storage charges of £10.00 per day per item commencing on the third day, which will have to be paid before the item is released. We retain the right at our own discretion to dispose or return to sender any items not collected after a two week period.
All parcels we receive (regardless of when they are collected or sent out) will automatically incur our standard handling charge of £10.00 per item. This handling charge will be deducted from your Postal Charges account.
A parcel is defined as any item weighing over 2kg. Furthermore we will be unable to accept parcels which are deemed by us too large for retention. We must impose this limit because we are primarily a mail-forwarding service and do not have the storage facilities to house large parcels.
The mail forwarding services provided do not allow for the use of any of our addresses as a registered office address. The registered office is another service we provide.
All services provided by Blue Mercury Solutions and any information provided by you in the course of our business relationship will be kept strictly confidential. Your name will not be provided as a reference without your permission.
We are working with the major banks and other organisations to detect and prevent credit card fraud. We therefore reserve the right to request appropriate documents such as passports, utility bills and so on in order to establish correct authority for the use of any credit card details given to us. |
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| Disclaimer |
The information contained in this Site is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site. Accordingly, The information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering professional advice and services. As such, it should not be used as a substitute for consultation with professional advisers. Before making any decision or taking any action, you should consult a Bllue Mercury Solutions professional.
While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, Blue Mercury Solutions is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this Site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Blue Mercury Solutions, its related partnerships or corporations, or the partners, agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, Blue Mercury Solutions Ltd: excludes all representations and warranties relating to this website and its contents or which may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Blue Mercury Solutions Ltd's literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Blue Mercury Solutions Ltd of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages
Certain links in this Site connect to other Web Sites maintained by third parties over whom Blue Mercury Solutions has no control. Blue Mercury Solutions makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
Various trademarks used on this site are held by their respective owners.
Blue Mercury Solutions Ltd does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected; |
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| Exclusion of liability |
Blue Mercury Solutions uses reasonable endeavours to ensure that the data on the Websites is accurate and to correct any errors or omissions as soon as practicable after being notified of them. Blue Mercury Solutions does not monitor, verify or endorse information submitted by third parties for posting on the Websites and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, Blue Mercury Solutions disclaims all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Websites. Blue Mercury Solutions does not guarantee that the Websites will be fault free and neither will accept liability for any errors or omissions.
Due to the nature of electronic transmission of data over the internet, and the number of users by whom data is posted on to the Websites, any liability Blue Mercury Solutions may have for any losses or claims arising from an inability to access the Websites, or from any use of the Websites or reliance on the data transmitted using the Websites, is excluded to the fullest extent permissible by law. In no event shall Blue Mercury Solutions be liable for any loss of profit, revenues, goodwill, opportunity, business, anticipated savings or other indirect or consequential loss of any kind in contract, tort (including negligence) or otherwise arising out of use of the Websites, save where such liability cannot be excluded by law.
Blue Mercury Solutions does not give any warranty that the Websites are free from viruses or anything else which may have a harmful effect on any technology. |
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| Exclusion of liability for suppliers' goods and services |
| You may obtain services from the organisation following your use of this Website. Blue Mercury Solutions does not accept any liability for any such services. Any services are provided by the organisation over whom Blue Mercury Solutions has no control and you should satisfy yourself that you wish to purchase their services before contracting with the organisation. The organisation's standard terms and conditions are in their engagement letter which should be provided to you by the organisation and you should check that you agree to those terms and conditions before ordering any services and goods.
Blue Mercury Solutions promotes a number of suppliers on the Websites through some companies and offers you the opportunity to buy goods and services from those suppliers through the Websites. Blue Mercury Solutions can accept no liability for any goods or services provided by third party suppliers. Any goods or services which are provided third parties over whom Blue Mercury Solutions does not have control and you should satisfy yourself that you wish to purchase those goods or services before contracting with the supplier. The suppliers will be supplying on their own standard terms and conditions and you should check that you agree to those terms and conditions before placing an order. |
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| Username, password and identification device |
On registering with this Website or with any website own by Blue Mercury Solution, you are issued with a user name and password which must be used in order to access certain restricted parts of the Websites. The user name and password are personal to you and are not transferable.
Your name and password, your identification device are the methods used by Blue Mercury solutions to identify you and so are very important. You are responsible for all information posted on the Websites by anyone using your user name and password, or your identification device, and any payments due for services accessed through the Websites by anyone using your user name and password. Any breach of security of a user name and password should be notified to Blue Mercury Solutions immediately. |
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| Availability |
| Unless otherwise stated, the services featured on this website are only available within the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this website. Blue Mercury Solutions Ltd does not warrant that the service from this website will be uninterrupted, timely or error free, although it is provided to the best of our ability. By using this service you thereby indemnify Blue Mercury Solutions Ltd, its employees, agents and affiliates against any loss or damage, in whatever manner, however caused. |
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| Links Disclaimer |
Links to this website: you may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it
Links from this website: we do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. You should evaluate the security and trustworthiness of any other website connected to this website and read their privacy policy and terms of use statements. Blue Mercury Solutions Ltd will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. |
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| Forms, surveys and contests |
We request information from users on our order forms. Users have to provide contact information (such as name and delivery address) and financial information (such as credit card number and expiry date). This information is used for billing purposes and to fulfill customer orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. Information requested may include contact information (such as name and delivery address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the functionality of the site. |
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| Log files |
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. |
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| Hacking |
| You may not, nor may you allow others to, directly or indirectly, attempt or actually disrupt, impair or interfere with, alter or modify this website. |
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| Copyright |
Information on this website is for information only. All material on this website is the property of Blue Mercury Solutions Ltd. Copyright and other relevant intellectual property rights exists on all text, images, audio, software, files and video on this website. All rights are reserved. You must not copy, reproduce, retransmit, photocopy, distribute, disseminate, sell, publish, broadcast, circulate, frame, create derivative works of or store the information received through this website, in whole or in part, without the express prior written consent of Blue Mercury Solutions Ltd.
Users may not post any information from the website to newsgroups, mail lists, electronic bulletin boards, or any other public forum without the prior written consent of Blue Mercury Solutions Ltd. |
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| Data protection |
Blue Mercury Solutions is committed to protecting your privacy. Blue Mercury Solutions will collect and use information supplied by you and other users of the Websites to improve the Websites and personalise your experience when you visit the Websites. Blue Mercury Solutions may also use it to tell you about changes in our services or about features Blue Mercury Solutions thinks you'll find interesting. Blue Mercury Solutions does not sell, trade or rent your personal information to others. Blue Mercury Solutions may share the information with the organisation. By registering with Blue Mercury Solutions, you are deemed to have consented to use of personal information for these purposes. However, you can tell Blue Mercury Solutions not to deal with your personal information in these ways in the future by simply send a message using our contact form or by fax +44 870 446 2678.
Under the UK Data Protection Act 1998 Blue Mercury Solutions follows strict security procedures in the storage and disclosure of information which you have given Blue Mercury Solutions, to prevent unauthorised access.
You may edit your personal information at any time.
If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of the information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
If you register as a user of the website you will be asked for some basic information. Please note that registration is not required for all areas of the website, however we do encourage you to register in order to gain full access to the website content/information and online services. There are technological and operational security systems in place that provide protection for personally identifiable information from loss or misuse.
Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website. |
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| Cookies |
| A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users. Blue Mercury Solutions uses cookies so that Blue Mercury Solutions can personalise your experience of the Websites. If you set up your browser to reject the cookie, you may still use the Websites. Some of our business partners use cookies on our site (for example, advertisers). Blue Mercury Solutions does not have access or control over these cookies. |
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| Termination |
| All disclaimers, indemnities and exclusions in these terms and conditions shall survive termination of your access to either of the Websites for any reason. |
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| General |
If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
Blue Mercury Solutions may modify these terms and conditions at any time by publishing the modified terms and conditions on this Website. Any modifications shall take effect 3 days after posting on this Website. |
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| Governing Law |
These terms and conditions are governed by and to be construed in accordance with English law.
Any disputes shall be subject to the exclusive jurisdiction of the English courts. |
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